Return and Refund Policy
Last Updated: 03/17/2025
Thank you for shopping at Carnaby Hub. We value our customers and strive to provide high-quality products and excellent service. If you are not entirely satisfied with your purchase, we're here to help.
Returns
- You have 7 days from the date of delivery to request a return.
- To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
- Some items are non-returnable, such as perishable goods, personalized items, and digital products.
- To initiate a return, please contact our customer support team at carnabyhub@outlook.com with your order details and reason for the return.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds
- Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 03 days.
- Shipping costs are non-refundable.
- If you haven't received a refund after the stated processing time, please check with your bank or payment provider before contacting us.
Exchanges
- If you need to exchange an item for the same product due to damage or defects, please contact us within7 days of receiving your order.
- We will replace defective or damaged items at no additional cost.
Late or Missing Refunds
- If you have not received your refund, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank, as there may be a processing delay.
- If you have done all of this and still have not received your refund, contact us at carnabyhub@outlook.com.
Exceptions
- Certain types of items cannot be returned, such as:
- Gift cards
- Downloadable software products
- Health and personal care items
Contact Us
If you have any questions regarding our return and refund policy, feel free to contact us at carnabyhub@outlook.com.
We appreciate your business and look forward to serving you again!
Carnaby Hub Team
